GENERAL QUESTIONS

Getting started with Amata is as simple as filling out our online form and one of our team members will reach out to get your program started.

Currently our centers are located in Chicago with plans underway to add offices in new markets.

Charges that are set in your agreement, such as office fees, are invoiced by the 10th day of the month for the following month time period and are due on the 1st day of the following month. For example, office fees for the month of March, will be invoiced by February 10th, with the invoice due on March 1st.

Charges for services are invoiced during the billing cycle after the services are completed. For example, if a filing is completed on March 15, the charges will be reflected in the invoice that goes out on April 10th, and is due on May 1st.

Amata provides flexible billing programs that are adjustable with a one-month notice. Give us a call and talk with one of our team members to create a program that will best fit your needs.

No, in fact, the flexibility Amata provides law firms is a major reason so many join Amata.

The credit system was designed to allow law firms flexibility in how they managed their conference room bookings. For example, many law firms buy a block of conference room credits at the end of each year, then are able to apply those credits as they need conference rooms during the year. Conference rooms vary in size, with larger rooms requiring more credits per hour than small rooms.

No. All of our programs have a monthly pay-as-you-go feature that is the preferred payment method for most of our clients.

We are in the process of adding Venmo as payment option.

OFFICE SOLUTIONS

You have the option of bringing your own furniture or using the office furniture Amata has in the office. Every situation and client are unique and we will always do everything we can to accommodate your preferences.

We are in the planning stages of opening new offices outside of Chicago. If you have a preferred city or town you would like to see Amata open in, please send us a message. For the past two decades, our services and locations have reflected input from our clients so please share your ideas with us.

Amata has a program designed to allow law firms to match their expenses with their revenues. Give us a call and we can create a solution that works for you.

As your firm grows, you can add additional offices on a month-to-month term or concurrent to your existing agreement.

The credit system was designed to allow law firms flexibility in how they managed their conference room bookings. For example, many law firms buy a block of conference room credits at the end of each year, then are able to apply those credits as they need conference rooms during the year. Conference rooms vary in size, with larger rooms requiring more credits per hour than small rooms.

No problem. Just give us a call and our team members will reserve your conference room for the date and time you need it. We also provide beverage service, technology set-up and anything else you will need. If you are already an Amata client, you can also log into your account and make your reservation.

The legal work environment at Amata Law Office Suites is a key reason so many attorneys maintain their physical office presence at Amata. In addition, we provide exclusive attorney networking events, CLE programs, and an experienced staff of paralegals, legal admin, and virtual assistants to assist you.

ATTORNEY SUPPORT SERVICES

Our team members work for you, so finding a perfect fit is very important. Once we understand your requirements, we will introduce you to the team members that are best suited to assist you. We will go through this process until you are satisfied.

One of the great advantages of working with Amata is you never have to plan your work around a staff member's schedule. Normally you will work with the same team members on a regular basis. However, when a team member is on vacation or otherwise unavailable to assist you, Amata has a back-up team member prepared to step in and assist you. Amata uses a robust practice management software to track workflows, common client requests and preferences, and job status so if a team member is out of the office your project completion is not delayed.

Amata’s attorney support services are available at the discounted client rate to all Amata clients, regardless of the program they are signed up for.

Amata uses a robust practice management software that allows our team to run conflict checks on every project prior to agreeing to take on the work. We will never handle work on a case if anyone on our team is involved or has had involvement in the other side of the case.

Our hourly fees for services vary depending on the type of work and years of experience. Some of our work is provided on a fixed fee basis. You can see details of our pricing programs in our attorney support service pricing section.

Amata has established a relationship with notary services throughout the United States and we are able to assist you with all notary service requests.

Yes, we do have bundled packages for legal support hours. Let’s discuss your needs and put together a program that works for you.

The virtual assistants at Amata have a wide range of skills and talents to assist you. You can see a list of some of the services we currently provide clients here. Give us a call and we can talk about your needs to create a custom program that is suited to you.

Yes, members of our attorney support team assist several law firms with time entries and other bookkeeping tasks.

Yes, we do have bundled packages for virtual assistant work. Let’s discuss your needs and put together a program that works for you.

Live Receptionist Service

Amata has a team of professional receptionists that work either from their desk at our U.S. office locations. Since the pandemic, some of our receptionists are working from their home to accommodate family needs. At Amata, we believe everyone is entitled to a living wage and a high quality of life. We take care of our team members so they are able to give you and your clients the best possible service while they are working.

Yes. Try our live receptionist services for 21-days and if you are not fully satisfied, we will provide a full refund.

Yes, calls can be transferred to anywhere you request.

Most answering services are based in a large bullpen-type facility and metrics such as time on a call, ROI, and profitability are more important than the people performing the work. At Amata, we have a simple philosophy: if it is good for our people and good for our clients, it will be good for Amata. We place the well-being of our staff above everything else, including ROI and profitability.

Yes. Your firm should never be in a position to lose your phone number that you have invested marketing efforts to promote. Amata puts in writing that if you port your number to Amata, you can port that number or any number you use while at Amata out, even if you defaulted on an agreement.

With our phone app, it’s a one-step process or our customer care team is always available to assist you.

Yes. Amata maintains a large bank of phone numbers for you to choose from. We have set up many firms with blocks of 100 #’s so they are able to keep their #’s contiguous while they grow their practice.

Absolutely we can screen your calls.

Yes, we can make outgoing calls, set up appointments, and update your calendar.

Amata answers call from 7 a.m. – 10 p.m. Central Time. When we are not answering your calls, they can be set up to go to your firm directory and voicemail or your cell phone, based on your preference.

Amata does have a unique set-up, where our team of receptionists works in a professional office environment. But there are many receptionists on our team and your call may be answered by any of them based on availability.

We are able to port (move) your number from your existing carrier and add to our bank of numbers- if you ever leave Amata, you will take the number with you.

Yes. We work with you to access a secure link to enter this information on your behalf.

Yes, we set appointments and make sure they are entered into your scheduling system.

Yes. We work with every client to set up client in-take forms that are used to capture the information you require. These forms are then linked to your practice management software, CRM, or sent to your team prior to you calling the client back.

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