Fractional Services

The average lawyer in the continental United States spends just 2.5 hours a day on billable work, according to the 2019 Legal Trends Report by Clio, a law firm software provider. Practice time is often lost to administrative work that could be handled more efficiently by staff. With the right support, lawyers are able to boost their productivity and focus on growing their practices. 

With more than 700 lawyers in Amata’s network, Tisha enjoys working on a wide variety of matters. Attorney Ricardo Meza, a former federal prosecutor and owner of Meza Law, is now practicing from Amata’s 161 N. Clark office and has asked Tisha to help on a number of matters.  Ricardo has found Tisha to be knowledgeable and enthusiastic about the various projects and looks forward to her contributions.   

Tisha Delgado, Amata’s director of legal support services and a senior paralegal, works to ensure that the lawyers in Amata’s Chicago network get the assistance they need. Tisha, who has 24 years of paralegal experience and is president of the Chicago Paralegal Association, said she and her team focus on understanding each individual attorney’s needs and “pain points.” 

Tisha’s efforts often go beyond paralegal work. She has helped lawyers become more technologically savvy—and productive—by teaching them how to take full advantage of software and advanced application capabilities, including the suite of Microsoft Office. Amata’s additional legal support services include receptionists, and administrators who can help with tasks like scanning documents and court filings. “At Amata, you have your own office, and you’re not alone,” Tisha said. 

Terri Brieske, who practices family law from Amata’s 77 West Wacker Drive location, especially appreciates the support of paralegal Diana Garcia, who she works with regularly. Brieske often relies on her to review documents before they go out the door to ensure that there is a fresh review by a reader of the document’s contents. For example, when an opposing counsel put the wrong case number on a court document, Garcia caught it, saving billable time in the event the document was misdirected.

This professionalism is evident across the legal support services team. “Paralegals and administrative staff are always available to help—and when I say ‘always’ I mean always,” Brieske said. On a recent Friday, she had a busy day of meetings. By the time she got home and realized that critical client documents she needed to work on over the weekend had not been delivered, it was 9 p.m. 

With apologies, she called Tisha to see if she could help track down the missing package. “This was after hours on a summer Friday and she could not have been more accommodating,” Brieske said. Tisha traced the package—it had been delivered by the messenger to a business located in Brieske’s building—and Brieske was able to promptly focus on her client’s needs and finalize the emergency petition for a Monday hearing. 

When hiring legal support services staff, Tisha said Amata values experience. “Our attorneys don’t have time to train,” she said. “They need people who get it, and we speak their language.” 

Beyond the demand for legal support services, attorneys in Amata’s legal-centric work environment receive valuable services including: scalability, built-in networking, remote work options, customized contracts, legal services partnerships, a personal-requests portal, webinars, and CLEs.

Discover our legal support staff for lawyers in Chicago.

Governor Pritzker has approved an executive order for remote online notarization (RON) of documents. This executive order will be in place while the Gubernatorial Disaster Proclamation is in force.

If you need remote online notarization services, reach out to your regular notary, set up a web conference and follow the guidelines below. Or if you’re an Amata Law Office Suites client email [email protected] and a notary will work with you.

Below are the key provisions of the executive order:

• The remote notarial act must be done by two-way, real time web conference communication that allows for direct interaction between the Notary and the signer.
• The signer of the document must attest that they are currently physically in Illinois during the web conference, and state what they are signing on the web conference.
• The resolution of the web conference must be of sufficient quality for the Notary to properly examine the signer’s personal identification credentials.
• All attorneys must record the remote notarization process using their web conference platform. A copy of the recording must be emailed to the Amata Notary to retain for a minimum of 3 years.
• The signer must show the Notary every page of the document being signed. The signer should also initial each page to ensure that the document is complete.
• The signer must fax or send by electronic means the signed document requiring notarization to the Notary no later than the same day, and the Notary must send the completed notarized document back to the signer by fax or electronic means within 24 hours.

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Amata also provides virtual paralegal services to attorneys in need. For our virtual paralegal rates, reach out to Director of Legal Support Services, Tisha Delgado at [email protected].

Discover our legal support staff for lawyers in Chicago.

As an attorney, work is probably on your mind a lot, even when you’re not sitting down at a desk. So it makes since that your resolution for the new year benefits both you and your law practice.

Re-Energize Your Biggest Asset: Your Brain

Put down your phone and unlock the power of boredom

When you’re scrolling through Facebook, shopping on Amazon, even listening to The Journal podcast, you classify the time as unwinding. Dr. Alex Soojung-Kim Pang, WNYC’s first guest in their 6-day Bored and Brilliant challenge, reveals a different reality to the smartphone-centric lives we all now lead:

“[After getting a smartphone] I began to feel like I was losing my ability to really concentrate seriously on the things I needed to do.”

Dr. Soojung-Kim Pang is a smart guy; he earned a PhD in the history of science and technology and he has been a visiting scholar at Stanford for over 15 years. This shift in his attention alarmed him, and drove him to write his book, The Distraction Addiction. As an attorney you probably agree with his sentiment that losing yourself in complex problems is “one the most satisfying things” you’ve ever experienced. He urges you to put down your phone, so you can reclaim this ability and spend more time immersed in your thoughts.

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Interested in doing the full boredom challenge? Follow Bored and Brilliant’s 6 day boot camp to re-discover the benefits of boredom. The concentration and creativity you gain could lead to enhanced problem solving on your next difficult case. At the very least, you will actually be giving your brain time to relax, instead of keeping it constantly stimulated, even during your down time.

Ignore the billing clock for an hour. Instead, invest that time in being mindful.

Americans are stressed out. As an attorney, that stress can be even higher. “Mental wellness” and “mindfulness” have become key terms in legal conferences, and a quick search for stress-management CLEs turns up hundreds of results. The pressure attorneys feel — from their demanding jobs, the never ending ticking away of the clock, and the emotional burden of many types of practices — is what drove Harvard-educated lawyer and mindfulness expert, Jon Krop, to create his company. Mindfulness for Lawyers, is exactly what it sounds like: a program designed by a lawyer, for lawyers, to achieve mindfulness.

We’re used to the term now, but mindfulness’s new reputation as the end-all, be-all for stress management, energy revitalization, and mental clarity, was once regarded as ‘new age’ nonsense; so don’t be surprised if you hear some guffawing around older legal professionals. Still, we’re excited about the focus on stress management and meditation so often touted by Generation Y attorneys these days.

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Guided Meditation Apps: Headspace (pay-to-play) | Smiling Mind (free)

Don’t forget to breathe.

Renovate Your Day-to-Day

Take advantage of living in the ‘future’

AI doesn’t mean the same thing in 2020 as it does in The Terminator (or if you need a more emotional example, the tear-worthy movie from the 90’s, A.I. Artificial Intelligence). Despite this difference in definition, AI is software, complex software that can help you and help your firm. We could write a paragraph about the benefits of automating (especially if you work in practices like Estate Planning, which are flooded in repetitive tasks and steps), but instead of reading about LegalTech in general, spend your time exploring specific pieces of LegalTech!

Make it your goal to commit to a single piece of software in 2020. Sure there is an initial time investment in finding and implementing it, but you’ll see a great return in the next quarter as it helps automate your day-to-day tasks.

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Clio | For document management, client management, accounting management, and much much more

Lawmatics | It’s not just for the sales cycle. Put your clients in a systematic workflow and stop using brainpower to remember what step you need to do next.

Documate | Say goodbye to complex Word Document shorthand, and hello to legal document automation

Boosted | A time-tracker app on your phone! Organize by client name and break the work down by task for easier billing

Get some help!

We’ve met a lot of attorneys who are bogged down by work. You probably have too. Maybe you are one. The point is, when you’re busy, it’s hard to spend time thinking about how to make your life easier. You have to concentrate, focus on the immediate task ahead just to stay afloat. Even if you want to hire someone to assist you, the time input for posting a job opening, interviewing people, training someone, starts to sound like a major commitment in an already tight schedule — and that doesn’t include delving into your financials so you know how much help you can even afford.

If you need support, but don’t have time to hire a new person, then we’ve got some quick ideas below. Or you can read our full blog How to Get Affordable Support for Your Law Firm.

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Alternatives to hiring a new, full-time employee:

1. If your team is only working 6-8 hours a day, then offer overtime to check more items off the to-do list
2. Invest in an existing employee and pay for higher-level training for higher-level support
3. Hire on-demand legal support! It’s cost-effective and benefits your firm in intangible ways

Discover our legal support staff for lawyers in Chicago.

Hiring more legal support staff is a catch-22 situation for most attorneys. On the one hand, they are overworked, struggling to keep up with never ending tasks and casework. On the other hand, they have a tight budget.

A new employee is not only a time investment – during the hiring process and training – but a risk. Will they be worth the lost money to the firm? Will there be enough work to keep them occupied eight hours a day? Will revenue ever go back up after investing in this new hire, or will the benefit only be in decreased stress?

Then there’s the ultimate question. Which is more stressful: Having more help but less money to run the firm, or having more money but less help?

If you’re reading this you need support for your law firm. We’ve worked with attorneys for a long time, and over the past twenty years they have shown us that there are more options then simply hiring someone new.

Before Hiring a (New) Permanent Employee for Your Law Firm

Offer overtime to an existing employee or employees

If you have an employee who puts in 6-8 hours a day, ask them to work overtime occasionally to clear more tasks off the to-do list. Be careful you don’t push your employees too hard, though, or this method won’t actually benefit your firm. As this study from John Pencavel, of the Department of Economics, Stanford University, shows more hours logged doesn’t mean more hours worked, especially if the employees are already working long-strings of time without significant breaks.

Offer higher-level training to an existing employee

Your law clerk is a hard worker, but you need the expertise of a paralegal more and more. Your legal secretary is wonderful, but office and client management isn’t as important as the casework piling up on your desk. Before you hire that second employee, you could offer your current one more training.

Putting your law clerk through paralegal training can present a significantly lower cost to your firm versus hiring an additional employee. Plus, you’ll receive the added time benefit of avoiding hiring and training processes. Your current employee already knows you, your business, your priorities, and your clients. Invest in them first, and the benefits can be astounding.

Hire on-demand support with virtual paralegal services, virtual CFOs or more

Whether it’s for paralegal support, billing & collections assistance, or even a part-time, case-by-case attorney, hiring exactly who you need for only the time you need them is the most straight-forward way to find affordable legal support. This solution is not always easy, though. On-demand support is cost-effective and provides great benefits to your firm, but this support comes via a contracted employee and therefore they may not always be available. Which means the person you work with could change more often than you’d like.

If you hire on-demand support, find someone with great references, and make sure you inquire about their objectives. Are they doing this because they are trying to pay bills during law school? Because they can’t find full-time work? Or because they like the case-diversity the role provides? This can help you find someone who will provide longevity. A new law school student could be a great hire in a few years, but the contractor who is simply having a hard time in the job market could provide instability once they do land their dream job.

When to Hire a New Employee

At first you think it’s just a “tight period.” A couple months of low resources and high demand. You keep your head down and work hard, knowing that with enough overtime the path will clear, the demands will slow down.

But the tight period does not seem to wane. Because it’s not a tight period. Your practice is doing well and your demand has superseded the quantity of people at your firm (whether it’s a count of one – yourself – or twenty). Now is the time to hire. Your new employee will help not only relieve stress, but take on a size-able portion of the work. They will be worth the money. And because your firm is growing, you will see the return on investment from spending time training this new hire. Take the leap and get the legal support you need and deserve.

Discover our legal support staff for lawyers in Chicago.

Hiring is not an easy task, and sometimes it takes time away from your legal work. Too many businesses focus on the wrong aspects of employment. Keeping your current employees happy is just as important as hiring the right people for your law firm. Employee turnover and retention should be at the top of your considerations. By creating good retention practices, you can have a competitive edge in your field.

In studies on employment, one in three employees expects to change jobs within six months. So how can you keep your valuable legal support staff from leaving?

Determine the reasons for employee turnover.

The most important metric to track is why your employees are leaving. There are plenty of reasons having nothing to do with the company itself, such as life changes or relocation. But what about the reasons that are closely related to your firm and management style?

Are your employees leaving because they are dissatisfied with management, their co-workers, or their duties? If so, only you have the power to make these things better.

As each employee leaves, your focus turns to replacement rather than retention. These costs reach beyond salary and benefits. Your time is also valuable, and the more time you spend searching for the right candidate, the less you can give to your law clients.

It’s easy to think the solution comes down to bigger pay rates, but there are plenty of other factors that affect an employee’s decision. According to the Society for Human Resources Management, 42 percent of people responding to an employment survey indicated they would leave a job due to a toxic workplace, and 31 percent say it would come down to work/life balance. Considering a range of incentives to keep your top legal employees happy will only enhance their experience.

Think about the office environment.

It may not occur to you, but your law office also impacts an employee’s satisfaction on the job. Are they comfortable? Do they have all the tools they need, including technology and software, to make their job more efficient? If they’re feeling frustrated just by accomplishing their normal tasks on a daily basis, it can lead to unhappy, disgruntled employees. Keeping your firm conducive to productivity will cost less over time than replacing your legal staff with others who also will quickly become unhappy in the environment. Learning where to make investments to keep employees happy is the first step.

Realize why productivity levels will drop.

When an employee leaves, it doesn’t affect just their individual job. You will lose the productivity in that role, and it will affect the rest of your team. Someone will need to take up the slack and accomplish the work of two people while you search for a replacement. This will cause that employee’s productivity levels to dip for both duties. It can even start the cycle of unhappiness over again. Unhappy employees also affect their co-workers. The entire team will influence each other, and one disengaged employee can begin an avalanche.

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Some firms euphemistically call downsizing right-sizing because it enables them to alter their workforce according to the amount of business they’re currently generating. The staff-to-work ratio is deemed “right” and the workforce is the “right size” for the firm, hence the more upbeat lingo.

An even more optimistic interpretation of right-sizing is called “flexible” right-sizing.

Flexible right-sizing means providing alternative work arrangements to associates or support staff rather than laying them off or downsizing during slow periods. This method helps firms scale down or up, depending on the demand for services, without losing valuable employees.

If you’re looking to right-size, but not let anyone go, consider offering support staff the following:

1. Sabbaticals or furloughs are unpaid time off. They may be offered to staff who would be difficult to replace or they may be suitable for seasonal employees when the firm anticipates that the slowdown in work may be temporary.
2. Telework allows associates to work from home. Some firms find that by allowing more of their staff to make work-from-home arrangements, they can shift to smaller offices and save on leases and related expenses without sacrificing productivity. In fact, some firms find that productivity goes up. And with specialized Virtual Office phone programs, your workers can still maintain their business lines with their mobile!
3. Reducing the number of days worked per week may shift some full-time associates and support staff to part-time hours, or it may further decrease part-time hours.
4. Job sharing arrangements involve two employees who share one available position. Job sharing may coincide with flextime, in which your staff can work flexible hours according to their availability and job needs. This is ideal for people such as paralegals who may work with other lawyers and firms, and are not always available.

Flexible right-sizing isn’t always an option though. If you’re downsizing as you move to your own solo practice, then consider virtual assistants, who can work on-demand and allow you to maintain the right amount of support staff for incoming casework.

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Chasing after clients to collect money owed is no fun. That’s why attorneys often avoid the task until their coffers reach dangerously low levels. This is not a good idea. You can’t run or grow a firm without a reliable cash flow, which not only means attracting business but devising a system to collect what clients owe.

Here are 4 simple ways to improve the accounts receivable column of your ledger

Get Involved

Nobody likes calling clients and asking for money, especially lawyers, who can’t claim collections as billable hours. That’s why most law firms assign collecting receivables to lower-level employees, like paralegals or secretaries. Although this technique frees up partners and associates to do more productive work, it often is not effective. It’s easier to dodge the call of an assistant than it is to avoid the call of the attorney who’s handling your divorce.

If attorneys in your firm balk at getting involved with collections, you could tie their compensation to the money they actually collect, rather than what they bill. Also, tell them that every dollar collected is a dollar earned without putting in extra hours.

Don’t Delay

Clients won’t pay a bill they don’t receive, so it pays (literally) to send out invoices quickly and regularly. Don’t wait until the end of a case to bill clients, who then have no incentive to pay quickly.

Invoice Often

It’s easier for a client to ignore one bill than regular, monthly statements that remind them of how much they owe. Monthly statements inform clients of the terms of your service, how much they owe, and when you expect to be paid. Make sure statements have easy-to-read contact information so clients can call or e-mail you with payment questions or problems.

Become Tech Savvy

Technology may not be your specialty, but today’s billing software is so easy to use that it pays to invest in a program that regularly invoices clients and keeps track of those who fall behind on payments. If such software makes you shutter, consider outsourcing your accounts receivable division. You’ll pay money to collect money, but when you consider the billable hours wasted while you chase receivables, or the wages you pay someone else in your firm to collect funds, outsourcing won’t seem that expensive and, ultimately, could pay for itself.

Our next CLE will address attorney billing practices and how to maximize your collections. Join us on July 30th, email us at [email protected] for more information!

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Work-load fluctuation is often the most frustrating aspect of running a law firm. It makes it impossible to project profits, and should you experience a large influx of work, it can be stressful. On one hand you want to be able to accept all clients that come your way, on the other, you can’t take on more than the work week allows.

People who are not in law may say “just hire more staff.” But an occasional need for support does not often justify the cost of a full-time hire. The paralegal you take on during a period of heavy casework may be eating into your profits the next quarter, when cases finish and incoming work slows.

Here are our reasons why hiring a paralegal on-demand is more than just an obvious solution, but a valuable asset to your firm.

1. Temporarily bolster the size of your firm.
Clients want to be number one on your priority list. That’s why they choose a small firm lawyer over a large firm. But if you are too small, they may not believe your firm can handle their case and another. On-demand paralegals can help bolster the apparent size of your firm. Allowing potential clients to feel at ease hiring you, no matter how particular they may be.

2. Double your firm’s working hours.
24/7. That’s all the time you have as a single lawyer each week. But with a paralegal that becomes 48/7, doubling the potential hours you can be paid. And because your paralegal works at a cheaper hourly rate for you – but not your client – you can increase your profit margin for every task you assign them versus yourself.

3. Take on more cases and keep overhead steady.
The pricing of the future is not hourly but fixed. And if you are one of the small law firms who have adopted this modern model, then you know the importance of being able to take on more work. On-demand paralegals allow this in the simplest way. When multiple cases come in, you don’t have to turn them down due to lack of help.

With the increasing popularity of small law firms, companies are popping up left and right with the sole focus on providing firms with on-demand legal support staff. If you are an Amata member, chances are you have already enlisted the help of our in-house paralegal staff in downtown Chicago. A quick search will also give you plenty of options no matter where you live, or how you choose to work. This hired help will be representing you at every turn, so be diligent in who you hire, but don’t hinder the potential of your firm by not hiring anyone at all.

Want more details on our in-house paralegal team? Contact us and see how we can help you, or ask for a pricing sheet at [email protected].

How many dedicated hours did you spend to become the attorney you are today? My guess is, more than you would like to remember. During those countless hours, were you also studying to become a property manager? No? Why is it then that attorneys continue to find themselves wasting time focusing on filling open law office space in Chicago for the building they’re leasing when they could be working on actual billable hours? For those in pursuit of a law office that allows you the time and financial means needed to focus on what’s important – the work of your firm – there’s a better way.

Consider the pitfalls of purchasing or leasing your own building (apart from the obvious astronomical costs involved):

1. Property Management

More than likely, the space where you house your law office also includes extra space not being used, and that space is eating a hole in your pocket every month. In order to stop losing money with empty space, you’re forced to become a property manager, taking valuable time away from your client work, and adding more to your resume than you have time for.

• Advertise: More money and time is burned while you advertise your open space for lease.
• Interview: Finding the right attorney to adjoin with your space can be difficult, especially when they should be someone you can look to for collaboration or sharing referrals.
• Onboarding: There’s still time, and thus money, spent in onboarding the proper attorney in Chicago.

2. Reception

My guess is, you also didn’t go to school to spend numerous extra hours each week answering phones and taking messages instead of handling your client work and focusing your time on billable hours. If you’re a Chicago attorney in your own law office building, this is another detail you will have to handle.

• Greet Clients: Someone has to do it, and if you aren’t putting even more of your income towards staff, that someone is you.
• Field Calls: When you aren’t spending your time answering the phones, you’re spending it checking the messages.
• Hiring Reception: If you do hire someone, unless you’re paying a sizeable wage, you’re likely to wind up with constant turn-over, causing you to lose even more billable hours in training new staff.

3. Revolving Door

You’ve occupied your empty space and are now, hopefully, at least breaking even on the yearly expenses for your law office space. However, there’s another major downside to leasing out space; no guarantee of your tenants staying. Once they leave, you must begin the process all over again.

The solution: Choose a Coworking Space for Attorneys instead. Aside from the considerable savings, coworking spaces offer:

1. 1. Pay for What You Need: Having a coworking space for attorneys in Chicago doesn’t have to mean losing your private office. In fact, you still get to enjoy a private office, but you stop wasting money that goes to the extra space you don’t use.
   2. Reception is Included: With Amata Law Office Suites, quality reception is a no-brainer. That’s why we include that service for our clients at no extra charge. Aside from not having to answer incoming calls and take your own messages, you can trust that the reception staff members are staples in our office spaces. We train and pay them well to ensure they stick around, and you and your clients don’t have to worry about turn-over.
   3. Network of Attorneys: It can be hard to find the right fit when looking for one or two other attorneys to fill your law office space in Chicago. Utilizing a coworking space for attorneys through Amata Law Office Suites allows you a large network of attorneys with which to collaborate, and we host regular networking events exclusively for attorneys to offer your firm the best chance of success in this business.

Make the move and start truly investing in your practice. Amata Law Office Suites provides you the ability to never have to worry about property management again, so you can focus on just being an attorney.

While you’re at it, check out why attorneys in Chicago are choosing coworking spaces over traditional private office buildings.

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This year, Amata had its first ever Step Challenge! We challenged all Amata members and staff to compete for 12 weeks to earn weekly titles and prizes, culminating in four overall champion categories and an overhaul on personal health. They didn’t disappoint.

Our #AmataStepChallenge began on February 15th, while New Year’s resolutions were still pushing us to blaze trails. We’ve been working hard for the past year and a half to provide a community focused on health and wellness, and we felt like a step challenge was the perfect motivator to help us all spring into health this year!

The sign-ups began, and challenge members were placed into categories depending on their current fitness status. The four categories were Beginner, Intermediate, and Advanced for solo competitors, and a Team category for groups of five individuals. Their challenge: to track their daily step count and compete for the most steps in their category. Steps were submitted weekly and every week, the person/team with the highest step count for that week in their category was awarded a motivating $20 gift card! At the end, the top three contestants in each category were awarded prizes.

During the 12 week challenge, we stuffed challenge members with knowledge and motivation! The road to health is full of distractions, so we shared weekly newsletters packed with health tips and tricks from some of our favorite sources to help keep us all on track. Here are some of our top health tips and tricks to help you prepare!

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12 weeks doesn’t sound very long until you’re living it! When you’re counting down the days, they seem to go much slower. But spending that time focusing on your health and well-being is the best way to pass the days. We are so proud of everyone who participated in the #AmataStepChallenge. Reaching or trying to reach the goal of 10,000 steps or more daily is a great way to improve overall health- and that comes straight from the experts, folks!

What we love the most is that so many people joined something that can be a springboard to other positive life choices. Focus on walking more steps today and perhaps tomorrow you’ll decide to choose the healthy snack rather than the unhealthy one. A small start is still a start nonetheless, and it is all that is needed to get somewhere.

And boy, did we get somewhere! We were blown away with the step counts that were coming in weekly form contestants! From advanced down to the beginner category, many people were hitting marks well above the daily recommended 10,000 steps.

The #AmataStepChallenge helped over 150 people get healthier and we’ve all had a great time doing it! Some people waged personal bets, others added it to their usual workout routine, and some used it to kick-start their new fitness regime. One of the overall winners of the challenge, Kel’ley Garner, a paralegal with Bennett and Bangser, LLC, made the most out of the 12 weeks:

Wow I can’t believe we made it since February!!! I feel so accomplished.  I lost a couple of pounds and spent some good time with good peeps and some positive life reflection time with myself walking.  This challenge was fun and I appreciate all the support you guys gave from the reminders to the motivational links about the benefits of taking care of ourselves, to the smiles and thumbs up at our efforts.  Amata is much more than just an office space, it is an environment that wants each member to have peace and balance.  The things you guys do for our health don’t go unnoticed.  So kudos to you all!!

Thanks Kel’ley! That is exactly what we hoped for ☺

In a few weeks, we will announce our #AmataStepChallenge winners! Will it be you? Subscribe to our weekly newsletters and find out.

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