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Law Firm Billing: How to Collect Payments in a Timely Manner

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Billing can be a huge pain point for lawyers. In the 2023 Trends Report by Clio, it was found that 14% of billable hours never get invoiced and, from those that get invoiced, 11% never get paid by clients. This means a significant portion of most law firms’ profits never reach their bank account.

How can you, as a solo practitioner or law firm owner change this? Read on to discover one actionable tip to get paid in full, on time.

Timing Is Essential

In his book How to Start & Build a Law Practice, author Jay G. Foonberg talks about an essential concept that impacts billing: The Gratitude Curve.

Essentially, in most people approach lawyers when they are in a desperate situation. If there is a fit and they become clients, their immediate sentiment is relief. They’re glad to have a lawyer by their side.

As time passes, the client’s perception of the value reaches its peak. They couldn’t be more grateful for having their lawyer. And then, depending on the nature of the case and the duration of the trial, the “gratitude curve” starts to fall down.

Image credits: Clio Legal Trends Report

The longer the case moves away from a significant milestone, the more a client will feel like they no longer need their lawyer. It is the same with doctors, accountants, advertising agencies, and most professional service providers. If there is not a frequent demonstration of value, clients start to feel like ‘this is just another bill to pay’ and that they can solve the problem on their own (or with cheaper assistance).

So is there a solution? Here 3 strategic moves to make the most out of Foonberg’s Gratitude Curve.

Strategy #1: Bill up front and at the points of maximum perceived value

Needless to say, a client is more likely to pay their bill and see it as an investment when their perception of value is high. This means that bills should be sent up front, as soon as an important milestone is reached, or just before the clients need their lawyer to make the next strategic move.

While this may be common sense, Clio’s study found that 15% of clients never received a bill from their lawyer, and 28% of bills are sent weeks or even months after the work is done, reducing their chances of getting paid.

The solution is to bill clients right when their perceived value is at its highest, and always invoice all billable hours.

Strategy #2: Constantly Overdeliver

There is a concept in customer experience called the “wow” moment. This is when you enter a hotel and see that they left free water or a welcome letter in your room. By integrating these “micro experiences” into your engagements, the perception of value not only increases but can be preserved much longer.

Strategy #3: Simple Payments

Most clients want to pay their lawyer. However, a large portion of law firms are still sending bills by mail, only accepting checks, and not setting clear deadlines.

A bill should be easy to pay. And it pays to do so. In Clio’s 2023 Trends Report, it was found that firms using online payments on average collect 50% of their bills within 7 days of issuing them, while those not using online payments get paid in 15 days or more. This is twice the time it takes for a law firm to receive new funds and be able to reinvest for growth or pay the owner.

At the end of the day, work doesn’t finish until the invoice is fully paid and received. By billing up in a timely manner, keeping the perception of value high, and making it easy for clients to pay their bills, law firms can avoid cash flow problems and get compensated for all their hard work.

If you are having trouble keeping up with invoices and billing clients in a timely manner, a virtual assistant can help. Amata’s administrative assistants are trained in the legal industry and can support in any of these areas:

  • Email Management
  • Payroll, Billing, and Accounting
  • Database Management
  • Document Conversion and Management
  • Appointment Reminders and Scheduling
  • Legal Correspondence and Transcription
  • Legal Research
  • Live Virtual Receptionist

Our flexible plans allow you to pay for only the hours that you need, so that keeping your firm’s operations running smoothly doesn’t come with unnecessary overhead costs.

Click here to discover how our Virtual Assistants can assist with billing (and a whole lot more!)

Discover our legal support staff for lawyers in Chicago.

How to Stay Relevant in a Rapidly Changing Market

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According to CB Insights, 35% of businesses fail because there is no market need. All the growth potential of your business lies in its ability to pivot and meet the dynamic needs of a rapidly changing world.

How can you do this in practical terms? It all comes down to a commitment to innovation and service, which is exactly what this article will showcase through Amata’s case study.

The Genesis of a Disruptive Business

Plato said that the mother of invention is a necessity, and this couldn’t be truer in Amata’s case. Amata began when our founder, Ron Bockstahler, was working 10 to 12 hours each day while managing the backend operations of law firms.

For decades he didn’t take two days off in a row and was a self-declared workaholic. One day, he decided to go on an RV adventure with his wife across all 50 states in America and 9 Canadian provinces. This quest for a better work/life balance expanded across 8 years, hundreds of memories, Ironman races, and eventually having 6 children.

What Ron realized is that he could continue growing his business while living life to the fullest. And that’s how our innovative “office-as-a-service” model was born.

Listening to Clients: The Key to Continuous Innovation

Our innovative ‘office-as-a-service’ model started as a response to the ever-changing landscape of technology, economic cycles, and team dynamics that affect law firms and professional service firms.

When the pandemic hit and lawyers had to stay home, Amata quickly rallied clerks to make daily visits to the Recorder’s Office, City Hall, Sheriff’s Office, Clerk’s Office and Assessor’s Office for our clients.

Despite starting as a traditional co-working space, we quickly expanded to include crucial services our clients needed to grow. This includes paralegals to assist you with court cases, either on a part-time, full-time, or hourly basis. It also includes administrative assistants, law clerks, and receptionists.

When a client is coming to the office to sign documents and you need Notary and witness services, Amata has you covered. When you are too busy to pick up your phone, our receptionists got you.

It takes a village to build a thriving business. It is normal to get so caught up in serving clients that you stop focusing on the operations of running a business. We make this easier for you.

It has now been more than 21 years since we committed to staying at the forefront of innovation and creating a turnkey solution that allows you to keep expanding your firm while protecting your profitability, client experience, and work/life balance.

Our secret? Putting our clients first, listening to their needs, and doing whatever it takes to create an environment where they can thrive both professionally and personally.

 

Maximum Value With Greater Flexibility

Understanding our client’s needs has become the backbone of our innovation. We regularly ask clients for feedback and survey them, so we can meet their needs as they evolve.

Our comprehensive support combines four separate industries into one, offering flexible options for greater total value:

1 – Office space

 We offer agreements that allow you to drop or add offices during the term of the contract, without penalty, resulting in true office flexibility.

Whether you just started your law firm, have a team of 10-20, or are ready to expand your big law firm with the flexibility to scale up or down, we have prestigious locations to suit your needs. No more letting long-term leases keep you from attracting top-tier clientele, enhancing your team’s productivity, and having a professional office that reflects your professionalism.

2 – Reception

 Virtual assistants are remote professionals who specialize in all those essential but routine tasks like scheduling, document management, and phone answering. Amata’s Live Virtual Assistants are trained in the legal industry, so they know how to manage urgent inquiries on your behalf and recognize when to filter a call.

With Amata’s live virtual receptionist, law firms receive customized phone answering services with receptionists that act as an extension of their law firm. This means you do not need to hire a full-time receptionist to enjoy the benefits of enhanced productivity, such as never missing a caller.

3 – Administrative assistants

 A virtual assistant can be an invaluable gatekeeper for your law firm, saving you time and reducing the anxiety and stress of running a law practice. Our pre-vetted professionals can help manage all office operations, so you don’t have to and can focus on billable hours.

Some of the tasks administrative assistants can take off your plate are phone and email management, scheduling meetings, confirming appointments, making travel arrangements, managing contact lists, updating CRM software, preparing reports as needed, filing and organizing important documents and files, creating presentations, and more!

4 – Legal support

Amata has created the back-office operations of an AM100 law firm, for solo and small law firms. Paralegals, paralegal assistants, law clerks, and virtual assistants all act as an extension of your law firm, without needing to become full-time hires.

Leveraging Amata’s experienced resources allows you to manage your law firm around your bottom line. When you aren’t paying for under-utilized staff on your payroll, your profits increase, along with your capacity to produce more work and gain new clients, without creating constraints on your time.

With the combination of scalable office plans and flexible support & staffing services, we create a new environment for law firms and professionals. One in which they can do their very best work, increase their profitability, and have the resources to enjoy life on their own terms.

Contact us today if you’d like to experience the Amata difference. And remember, in order to create a thriving business yourself, the key is placing your client’s success at the forefront of everything you do.

Discover our legal support staff for lawyers in Chicago.

Litigation Support — What Solo and Small Law Firms Need to Know

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The economy might be slowing down, but the demand for litigation is definitely not. A 2023 study by Thomson Reuters Corporation showed that the demand for counter-cyclical practices is accelerating — particularly litigation. BTI Consulting Group found that there is ‘more litigation than ever’, and Crowell & Moring stated in their Litigation Forecast 2023 that class actions will ‘continue to be a significant part of the litigation landscape.’

With no shortage of work to be done, but with potentially fewer funds due to the economic climate, how can solo and small law firms effectively manage their caseloads while protecting their budgets?

 

Litigation Support Services You Can Afford

Litigation support services assist lawyers and legal teams during high-volume, complicated trials. Anything that doesn’t require the expertise of a lawyer can be delegated to experienced paralegals, taking admin work off the attorney’s plate so they can focus on billable hours.

Amata’s senior paralegals have more than 20 years of experience and have reached a high level of competence and understanding in several areas of law. Many of them joined Amata after spending several years accumulating experience at law firms. And they can be such a cost-effective solution for solo and small business owners because they bill hourly.

Our pre-vetted paralegals work only on the tasks that you require, for the hours that you need. Most small and midsize law firms are not handling case assessments, depositions and discovery on a daily basis, which can lead to over-paying for full-time employees. With Amata, you can rely on our team of professional paralegals and legal administrators only during periods of high workload, so you can take on more cases while protecting your profitability.

 

Case Assessment Support Services

Case assessment requires a cautious analysis of all available facts, potential legal strategies, and a deep understanding of the client’s needs. This usually happens under time constraints and with high stakes, as even a small oversight can have significant consequences in the case.

That is why we provide professional Case Assessment services covering a wide spectrum, including:

  • Fact investigation – Assisting with discovery by conducting basic research into the details of the case.
  • Client interviews – Conducting initial interviews with potential clients and filling out intake forms.
  • Case files organization and maintenance – Sorting and filing key physical documents and using a case management system to store electronic documents.
  • Act as liaison with local counsel – Communicating regularly with counsel and staying informed and updated on case progression.
  • Discovery requests and responses drafting. Obtaining documents for you
    • Under attorney supervision, preparing discovery requests and responses using Microsoft Word and mailing/emailing.
    • Helping clients to gather pertinent documents that they have saved either electronically or physically.
  • Prepare document productions – Reviewing and following ESI order regarding production format, ensuring documents are unitized, redacting confidential, PII, privileged information, Bates number, adding Confidential designations, and creating/maintaining document indices (i.e. pleadings index, production log with documents received or produced).
  • Prepare documents/exhibits for mediations, arbitrations, depositions, trials, and motions for summary judgment – Organize and display evidence/exhibits per attorney request and instruction.

Managing a court case can be a full-time job, which is why more than 600 attorneys rely on Amata. Our case assessment support services allow them to focus on billable hours, client relationships, and a healthier work/life balance.

 

Depositions & Discovery Support Services

Depositions are a pivotal point leading to the outcome of civil and criminal charges. They usually advance to an out-of-court settlement but, for cases that do end up in court, Amata’s discovery and deposition management teams are here to ensure a smooth deposition process.

Our deposition experts manage all phases of the deposition, including:

  • Conference room set-up
  • Helping deponents prepare
  • Reviewing document productions and discovery disclosures
  • Developing comprehensive witness handbooks
  • Processing supporting written questions
  • Implementing any special considerations required for a deponent.

Depositions may be represented as a written transcript, videotape, or both. After the session ends, Amata’s team manages all follow-up requirements, including distributing the transcript and supporting documentation to attorneys for review. 

We also provide virtual remote deposition technology. It is estimated more than fifty percent of all proceedings will be online this year with the trend continuing to increase. In addition to saving time, deponents are more relaxed when testifying from a preferred location, increasing their willingness to share information. Amata offers state-of-the-art virtual deposition software for deponents unable to attend in person. This technology automates the discovery process and teams benefit from powerful data analytics tools and a proven interface to collaborate from anywhere. It also includes artificial intelligence capabilities for increasing accuracy and capturing details such as emotion and movement. 

Our team has more than 21 years of experience, and we understand that every deposition is unique. We are committed to managing and following up through each step of the process, so you can focus on the intimate details of the case.

Here is a list of services we provide for case discovery:

  • Advanced document productions – Delivering or making available for review documents in response to a request for production and a subpoena. This may include producing hard copies of documents or locating electronically stored information.
  • Document review projects, coding, case management.
  • Assisting in the analyzing and sorting of produced documents to determine which items are within the scope of the case.
  • Collecting email in the proper format.
  • Creating Bates stamps for documents.
  • Utilizing docketing software to track deadlines pertinent to a case.
  • Drafting privilege logs.
  • E-Discovery consultation (tools for litigation hold/preservation, document review platforms, document production planning, etc.) – Aid in facilitating the manner in which documents will be shared with parties in the discovery process. This includes various document-sharing platforms.
  • Collection of basic ESI (custodian interviews, emails, text messages, video, documents) – The extraction and organization of electronically stored information into separate files for the legal team to use.
  • Coordination of expert collection of ESI (forensic, social networking sites, video, audio, email, text messages, etc.) – Communication with third-party data forensics providers to collect electronically stored information.

Learn more about how Amata can assist with Depositions & Discovery Here

Litigation Support to Win More Cases While Protecting Your Profitability

Whether you need to draft simple motions, coordinate with the Sheriff, appear for clerk’s hearings, or schedule court hearings, we can assist you. Our hourly paralegals work as if they were on your staff, with senior paralegals drafting subpoenas under your supervision, and paralegal assistants going to City Hall, the Recorder’s Office, and delivering courtesy copies to judges for you.

This support, on-demand services allow small and mid-size law firms to clean their schedule with errands and get back to growing their business. You aren’t paying for under-utilized staff, and suddenly your profits increase along with your capacity to serve and attract more clients — without creating new constraints on your time.

Contact our team and see how we can assist your cases. We will match you with the perfect fit paralegals and legal assistants, getting you the best quality work at the lowest possible cost. They can support your firm during case assessment, depositions, and discovery year-round, without creating the financial burden of full-time employees.

Discover our paralegal services in Chicago.

The New Office Model for Attorneys

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The “office-as-a-service” model, often referred to as OaaS, is a flexible approach to providing office space and related services to professionals, including attorneys. This model saves costs and provides law firms with all the support they need to thrive, with the flexibility to stay competitive in today’s changing marketplace.

In this article we’ll explain eight benefits of the office-as-a-service model (OaaS) for attorneys, and why it is perfect for solo and small law firms.

Benefit 1: Flexible Workspace

Most lawyers start their own law firms seeking freedom – the freedom to have more control over how they work and to generate higher revenue from the book of business they’ve built.

Freedom and profitability. The problem is that large offices with long-term contracts give you none.

With Amata, attorneys can rent office space on a flexible basis, whether they need it for a few hours, days, or months. This flexibility allows you to adapt your office space to your specific needs, such as client meetings, research, or collaborative work with colleagues.

For example, our conference rooms can be used in 15-minute increments, and you only pay for the time you use (they are not rounded up to the nearest hour).

Most lawyers do not need to come into the office on a regular basis. You can free key resources by having a flexible workspace that adapts to your exact needs. 

Benefit 2: Cost Savings

Instead of committing to a long-term lease and incurring the associated costs of maintaining a traditional office, attorneys can save money by paying only for the space and services they use.

In today’s economic environment, the ability to adapt by adding or removing office spaces without penalties is crucial. That’s why our plans offer 12-month lease terms with a 30-day notice period for adjusting office space, allowing you to reduce costs and maintain profitability when needed.

Benefit 3: Access to Prime Locations

You probably don’t need a 240-square-foot office with a lavish library. What you need is a space that conveys professionalism and is strategically located near courthouses, government offices, and transportation routes for your team.

Our offices are located in professional and prestigious addresses in Chicago. All locations are within walking distance from major public transportation, and some are even steps away from the courthouse.

This enhances your law firm’s professional image and accessibility to clients. We have 3 locations to choose from and meet your exact needs.

Benefit 4: Fully Equipped Offices

You don’t need to be an AM250 firm yet to access top-tier support. Amata’s offices come fully equipped with essential office amenities, including furniture, high-speed internet, phone lines, printing and scanning facilities, and conference rooms. This minimizes your need to invest in office infrastructure.

Benefit 5: Support Services

One of the downsides when transitioning from a big corporation to running your own solo or small law firm is giving up the numerous support mechanisms that make life easier.

That is why Amata provides on-demand (hourly) support services in the form of admin assistants, paralegals, receptionists, and business phone/phone app services that free your time to focus on billable hours and enjoy your life.

Imagine having:

  1. Hourly paralegals that work as if they are on your staff.
  2. Administrative assistants that work with you virtually and in person, depending on your needs and circumstances.
  3. Paralegal assistants that go to city hall, the Recorders Office and deliver courtesy copies to judges for you.
  4. Live receptionists who can screen your calls, handle new clients in-take, and greet your guests.
  5. Notary/witness service program at all locations; plus a remote notary/witness service program that includes video recording.

These are all examples of what our law firms get with our Attorney Support Services.

Benefit 6: Networking Opportunities

Growing a solo firm can be, as the name implies, pretty lonely. But with Amata’s model it doesn’t have to be this way.

You’ll get to meet professionals from other industries, which can lead to new clients, referrals, or joint ventures. We also organize monthly meetings with over 600 other attorneys, where you can expand your network and business opportunities.

Benefit 7: Scalability

When your revenue goes down, as a business owner you need to reduce expenses to maintain profit. Amata allows you to drop or add offices during the term of the contract without penalty, resulting in true office flexibility.

Whether your law firm grows or downsizes, you can easily adjust your office space needs without the complications of breaking leases or finding new locations. This scalability in your office space costs (which typically represent a significant portion of expenses) can be invaluable during fluctuations in client demand.

Benefit 8: Virtual Office Services

Working from home can be phenomenal, but there’s one problem: you can’t use your home address for client services!

That is why we provide a virtual business address, so clients associate your organization with Class A, prominent office buildings in the Chicago area. A virtual business address also entitles you to receive correspondence at the location, receive phone calls, and enjoy mail processing and forwarding from the on-site staff.

The New Office Model, Perfect for Solo and Small Law Firms.

The Office-as-a-Service (OaaS) model was born to provide attorneys and law firms with flexible office terms and help them reduce costs while improving operational efficiency.

This enables legal professionals to focus on billable hours, serve their clientele, and enjoy life on their terms. You can access fully equipped offices in prime locations, along with a suite of AM250-level support services, all tailored to your unique needs.

For more than 21 years we have helped attorneys like you to serve more clients without sacrificing their health, family life, or profitability in the process. Give us a call today if you’d like to explore our flexible and scalable office solutions.

Discover our offices for lawyers in Chicago.

How to Access Top Legal Support Services Without Being an AM250 Yet

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According to the American Bar Association (ABA), the average American lawyer works 50 hours per week. But what if we told you only 35% of that represents billable work?

That is what the 2022 Legal Trends Report by Clio found: only 3.5 hours of most attorneys’ long work days are billable. The rest of the time is spent booking calls, mailing clients, running meetings, and doing admin work.

This runs contrary to the reason why most small firm founders started their practice. Attorneys can easily fall into high-stress, low-pay months, daydreaming about the support services AM250 firms enjoy.

But what if you could have the support system of a coveted AM250 firm, but with the flexibility and affordability you require now?

 

Enter Amata’s Lawyer Support Services

For over two decades, our mission has been clear: Support law firms in serving more clients while enjoying a healthier work/life balance.

Let’s say you started your solo practice after leaving an AM250 law firm. You went from billing $450/hour to $325/hour, but it was okay because that convinced some of your clients to come with you. You expected less overhead, higher profitability, and more control over your time.

The problem is that without assistants, senior paralegals, and accountants, you had to work longer, non-billable hours just to keep up. A 10% drop in billable hours can mean hundreds of thousands of dollars less in potential business that could be developed. That is the opportunity cost of trying to do everything by yourself.

But what if you decide to hire support and focus on billable hours? The list of support services can be long, but very worth it depending on your case:

  1. Copy & Mail Handling: A virtual assistant can manage your office mail and make copies of essential documents when needed.
  2. Deliveries: Office staff can assist with physical document deliveries and handling paper checks for legal fees.
  3. Research Assistance: A virtual assistant can handle legal research and document requests through Lexis-Nexis.
  4. Paralegal Support: A paralegal can manage caseloads, client intake, deadlines, court paperwork, and client inquiries.
  5. Administrative Help: Office and virtual assistants can provide support with tasks like mail retrieval, email management, project management, marketing, social media, proofreading, and document scanning.

The question is, how can you afford these services without being an AM250 law firm yet?

Flexible Support Services Without the Overhead

The demand for legal services has been volatile over the last 3 years. Firms need to manage staffing and resourcing effectively to remain flexible and serve clients without the stress.

Here’s how Amata legal support services in Chicago help you do that:

1. On-Demand Paralegals

No longer do you need to worry about keeping a paralegal busy for a full eight-hour day. We vet paralegals who can act as an extension of your team and bill only the hours you require.

Our senior paralegals have 20 or more years of experience and specialized knowledge. We also can connect you with junior paralegals ready to handle:

  1. Editing appellate briefs and other briefs per your notes
  2. Handle the back-and-forth aspects of discovery, which can last for months
  3. Draft simple complaints and motions
  4. Assess and prioritize cases
  5. Close on real estate transaction

All so you can ease your caseload while paying only for what you require.

2. Legal admin support

With the right support, lawyers are able to boost their productivity, grow their practice, and do what they do best — practice law.

Amata’s legal support services include receptionists and administrators who can help scan documents, track packages, and review court filings. We also understand you don’t have time to train, and that is okay. All our staff is experienced and vetted to understand your unique needs.

3. Virtual assistants

The traditional formula for growing a law firm is billing more hours or increasing rates, but there comes a point where that approach goes against the client’s best interest.

With virtual assistants, there is a third option. Eliminate all under-utilized time and expenses, delegate administrative work, and focus on billable hours. This increases your profitability and allows you to scale, while serving your client’s best interests.

Some of the tasks virtual assistants can handle for you are:

  1. Document review, organization and summarization
  2. Data entry
  3. Calendar management
  4. Meeting scheduling and coordination
  5. Technological support
  6. Invoice preparation and payment
  7. Social media assistance
  8. Non-legal correspondence, transmittal letters, and email
  9. Case management system update
  10. Internet and public database research

4. Live receptionist

Busy lawyers require professional receptionists. And with Amata, there is a better alternative to hiring, training, and retaining full-time, in-house receptionists yourself.

Our legal virtual receptionists ensure that you never miss a caller. They can screen calls, schedule appointments, reply to messages and return phone calls for you. All the information is updated in your database, so you can follow up at your own pace while clients are taken care of.

Hiring the exact receptionist support you need for only the time you need is possible. This significantly reduces the risk when hiring staff to support your operations.

5. Office options

Amata’s revolutionary concept is that office space should be consumed and paid for the same way we use and pay for software. You wouldn’t purchase 5 licenses of your practice management software when you only need 2, so why do we sign long-term leases for space with 5 offices when we only need 2?

Modern law firms require office plans that can be scaled up and down without penalty.

Imagine a place where you can enjoy the comradery of other attorneys, meet with clients in an impressive law office setting, and enjoy coming to the office. If an associate leaves or joins your firm, you can give up or add offices as needed. It’s all about only paying for what you need, not wasting money on office space you are not using in anticipation of growing into the space.

Access AM250-Quality Legal Support On Your Terms

Amata’s paralegals, paralegal assistants, law clerks, and virtual assistants act as an extension of your law firm. Here is a list of some of the services we can give you access to:

  1. Notary/Witness Service (Amata Location or Remote, includes video recording)
  2. Court Runs (Including the assembly, print, and preparation of courtesy copies.)
  3. Mail opening/scanning
  4. Assistance with certified mailings
  5. Scanning/copying documents
  6. Faxing documents
  7. Preparation of FedEx
  8. Set up assistance and coordination of services (phone, copier codes, messenger)
  9. Bank deposit
  10. Catering support/ordering
  11. Faxing support
  12. Special orders/3rd party ordering
  13. Video conferencing set-up
  14. Hand Deliveries/Pick-Ups
  15. E-Filing
  16. Preparation of Notice of Filing, Notice of Motion, Certificate of Service, and forms.</span
  17. Review of local rules, court’s standing orders, & any temporary procedural orders in place.
  18. Spindle or piggyback motion hearing dates, and any communications with the court clerk.
  19. Confirm acceptance of filing by the court clerk.
  20. Document Translation
  21. Interpreter – Remote or On-Site
  22. Preparation of Table of Authorities
  23. Formatting appellate briefs
  24. Skip Tracing
  25. Asset Search (bank accounts)
  26. E-Recording

Inquire today to learn how our on-demand, flexible legal support services can help your law firm increase profitability without the stress.

Discover our legal support staff for lawyers in Chicago.

The Most Dangerous Number for Law Firms

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The Most Dangerous Number for Law Firms

Keeping your law firm resilient and prepared for change is critical for its long-term success. This resiliency relies, in part, on your ability to pivot and stay agile in the face of change. But how can you achieve this resiliency in practical terms? Start by avoiding the number one.

 

The most dangerous number in business

What is the average client worth to your firm? If you take into account not one case but the lifetime revenue each client represents to your firm, it might be a lot.

The problem arises when one client represents so much of your firm’s earnings, that their departure would be catastrophic. This is known as single-client dependency, and it is one of the most critical factors that can affect your law firm’s valuation. For example, if you’re considering selling your company, banks will inquire whether you have any clients worth more than 5% of your revenue.

That is why marketing author Dan Kennedy used to say, “The most dangerous number in business is ONE.” When an entire business depends on just one market, client, or partnership, it is always one stroke of bad luck away from failure. With so many circumstances beyond your law firm’s control, it is better to set your business to be resilient from the start and avoid single-client dependency.

 

How to keep your law firm agile and profitable in the face of change

The world is changing fast and, in order to adapt, modern law firms require a better model that allows them to grow with peace of mind. This means having flexible expenses that can scale up and down as your law firm grows, in order to maintain profitability regardless of the circumstances.

This is the model Amata is proud to provide. Our scalable solutions help modern law firms access everything that they need to support their growth — virtual assistants, trained paralegals, professional offices, and networking spaces — but without the rigidity that can undermine your law firm’s resiliency.

Law firms should be able to evolve as the needs and expectations of their clients change. Take, for example, the size of the average law office. In the past 20 years the average space allocated per attorney has gone from 1,400 sq. ft. to 700 sq. ft. today, and that number continues to shrink every passing year. Law firms are taking a hard look at their office costs and would prefer to allocate those funds to technology, automation tools and compensation.

The extreme are the law firms who opted for a fully remote environment. No dress code, no commute, and flexible hours. But while remote work can have some perks, some recent studies are finding that going “fully remote” can create new problems such as feelings of isolation and decreased productivity. Many of our clients have come to the conclusion that working from home simply didn’t work for them – personally or professionally.

So, is there a balance? How can law firms remain flexible in their costs, while keeping a professional image that leads to increased clientele?

 

A new model for growth

When a law firm loses a significant client, the immediate challenge is maintaining cash flow. This is where the importance of flexible office plans becomes evident. In an industry where expenses can quickly pile up, having flexible arrangements can be a lifeline.

This is what happened with one law firm serving the Chicago area since 1997. The team was forced to work remotely during the COVID-19 pandemic, and started to question the necessity of a high-maintenance lease they had been paying for the past 13 years.

When this firm contacted Amata’s team in 2021, they were ready to try a new approach. They hired virtual office services, including phone answering, call forward and automated receptionist features. This allowed them to enjoy the benefits of a brick-and-mortar office, such as reliable customer service and confidential lines for client calls, without the need for an in-house physical presence.

As a result, this firm was able to drop its monthly expenses from over $21,000/month to about $550/month. And they did it while maintaining a professional office space, receptionist services, and the ability to add or drop offices without penalty. 

Flexible office plans provide law firms with the agility to adjust their expenses according to fluctuations in their client portfolio. This law firm is an example of how flexible solutions can reduce costs, cut operational inefficiencies, and unlock growth without the risks of fixed costs.

Amata gives law firms everything they need to grow in today’s changing landscape. We provide a range of solutions, from phone answering and virtual office management to document filing and legal research. Our objective is to free up your time, resources, and staff so you can focus on doing what you do best – winning cases!

Inquire here about our tailor-made solutions that can ensure profitability, even in the face of change.

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Achieving True Office Flexibility — An Underlooked Factor for Growing Your Law Firm

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Achieving True Office Flexibility — An Underlooked Factor for Growing Your Law Firm

 

Growing a business of any size can be hard. You need to generate new clients, serve the ones you already have, and constantly control your costs in order to ensure a profitable operation.

And when it comes to growing your law firm, the challenge can be even harder. Take, for example, an office. Most lawyers know the importance of having a professional office. The problem is that, according to a study conducted by BCG Attorney Search, Office Spaces can represent up to 50% of the expenses a small to medium-sized law firm has to incur.

That is why today we want to share what has helped more than 800 of our clients save money and achieve what we call Office Flexibility. You will understand how to access professional offices that adapt to your needs as a business owner, and that scale up and down with your operations.

 

The Support You Need, on Your Own Terms

Most lawyers started their own firm for one reason: Freedom. Freedom to work on meaningful cases, with clients they enjoy working with, controlling their hours, and at rates that truly compensate for the long hours they invest into providing an exceptional service.

The problem is that working in a small to medium-sized firm might come with the freedom, but at the expense of stability. This means that many of the support mechanisms that large firms take for granted are now impossible to afford, including:

  • Administrative assistants to delegate tasks to
  • Receptionists to take calls
  • Paralegals to assign law tasks to
  • A physical office space

So law firm founders find themselves in a conundrum: Should they sacrifice the quality of life they started their firm for in the first place, by trying to do all of the work themselves? Or should they hire other professionals to support them, but at the risk of facing a low cash flow month with high fixed expenses?

That’s where Office Flexibility comes in. Forget about having to choose between a professional, fully-staffed office AND labor costs so high that they erode your profitability.

Because if there’s a recurring trend in the legal world, it’s flexibility. From outsourced legal services to Fractional General Counsels, companies demand more flexibility in their costs to meet their exact growth needs. And having served the legal industry for 21+ years, Amata brings the flexibility you need to the office.

 

Professional Offices With the Flexibility You Need

At Amata Law Office Suites, we offer agreements that allow clients to drop or add offices during the term of the contract, without penalty, resulting in true office flexibility.

Whether you just started your law firm, have a team of 10-20, or are ready to expand your big law firm with the flexibility to scale up or down, we are here for you. No more letting long-term leases or a small staff hinder your ability to make the scalable impact you envision.

Our flexible support services mean more impact and less stress. Paralegal assistants can go to City Hall, the Recorders Office and deliver courtesy copies to judges for you. Live receptionists can screen your calls, handle new client in-take, and greet your guests. Our senior paralegals can research local court procedures, investigate cases, and draft motions on your behalf.

Our team acts as an extension of your law firm and scales up and down as you need to, so you never have to pay for under-utilized staff.

Besides these on-demand, professional support services, Amata provides you with a physical or virtual office that grows with you. Some of our clients have described their Amata office spaces as untouchable, pristine, and “a place for relationships worth its weight in gold.”

In today’s economic environment, the ability to add or remove office spaces without penalty is paramount. That is why our plans provide flexible pricing, short-term agreements with options to adjust, and conference rooms that can accommodate every need, including live depositions, in-person meetings combined with video meetings, in-person client lunches and after-hour gatherings.

Most lawyers do not need to come into the office on a regular basis, nor do they need a large office with a lavish library. You can strategically grow your firm by allocating your resources to technology and talent, while still having a professional office that establishes your professionalism and provides all the support needed to thrive.

Because for most law firms, the two largest expenses are office space and compensation. Amata helps you reduce both with a fresh solution that scales as you do, without penalizing you for changes along the way.

After all, flexibility in your costs means more ability to serve clients, build a thriving firm, and enjoy the quality of life you started your business for in the first place.

Inquire today to learn how our flexible solutions can help your law firm reduce costs, simplify your growth, and scale.

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From Small Business Incubator To Thriving Law Practice

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From Small Business Incubator To Thriving Law Practice


Starting a business of any kind can be hard. Recent law graduates face an even bigger challenge in getting new ventures off the ground due to the highly competitive nature of their field. It takes a lot of upfront capital to start something, and even more hard work and commitment to see it though to success. At Amata Law Office Suites, we understand that not every aspiring lawyer begins their career with such a level of support. That’s why our company is proudly partnered with the Chicago-Kent College of Law’s Solo and Small Practice Incubator program. Providing participants office space free of charge, as well as discounted support services, this initiative is intended to spur graduates’ prospects as they leave law school and pursue the creation of their very own practice. 

Today, we’re going to tell you the story of just one of our many successes. 

A participant in the Solo and Small Practice Incubator program, this civil rights law firm has worked with Amata since 2017. Limited resources and small staff hindered their ability to make a big impact, but with help from Amata they were able to find just the right arrangement to thrive. The firm was immediately able to expand its services upon moving into their new space – leveraging our amenities to engage with more clients and serve the Chicago community to the scale at which they do today. 

Read below to learn more about this specific law practice and what Amata did to help it succeed. 

Growing Through Strategic Resource Allocation and Staffing 

Any new business, whether it’s in the legal industry or not, will face high start-up costs in the beginning. It’s an inevitable part of the process that, although difficult, can be minimized through careful resource allocation. This firm, like so many others before them, faced this challenge and would have found it difficult to overcome without guidance. 

The Solo and Small Practice Incubator provided the platform for our team to connect the firm with resources, including staffing options. Our flexible support services provided cost-effective assistance in the areas of call handling, message taking, and appointment scheduling when the founders needed it most. At an on-demand cost, they were able to drastically cut the amount of money they’d need to otherwise spend on full-time in-house employees. This strategic use of limited resources would prove beneficial as the venture scaled over time and sought to enhance the quality and breadth of its offerings in Chicago. 

Simplified Client Intake 

The great thing about working with Amata is that there’s no end to the volume or nature of support you can receive. This particular civil rights practice continues to leverage our services in a number of ways, most recently to simplify client intake. 

It’s no secret that the onboarding process can be long, arduous, and even counterproductive when done the traditional way. In the past, the firm would solely rely on hand-written notes made by receptionists as leads came in over the phone. That had the potential to create several problems, with miscommunication, lost information, and an inability to accurately track month-to-month numbers being among the most damaging to operational efficiency.  

Amata was able to address these issues with a streamlined approach. Now, when potential new clients call in, a receptionist takes down the caller’s name, contact information, and a brief description of their situation. This information is shared with attorneys via email. When the attorney wishes to pursue the matter, Amata’s staff calls the potential new client and, using a 25-question in-take form, qualifies their case for legal services. Once complete, the Amata team member schedules an appointment for the attorney to meet with the potential client either in-person or by video call. This hands-free assistance – as well as Spanish translation support – has enabled the firm to take on a more diverse breadth of clients in less time. 

Putting Profitability First With the Power of Flexibility 

If you were to ask the firm’s owners, they would surely tell you that rectifying injustices through the practice of civil rights law is why they do what they do every day. But no matter how passionate someone may be, there’s no overcoming the fact that every business needs capital and profit to grow. Amata helped in this domain by providing uniquely scalable solutions. 

With our help, the firm is able to scale expenses up and down with workloads, maximizing profitability while keeping costs affordable for clients. In one instance when the firm had two cases going to trial at the same time, Amata’s team was engaged for 12 hours of work. The client was billed $1,020 for this work and invoiced their client $2,040. 

Amata Support Services Can Help Your Business Grow 

The Chicago-area law firm we’ve discussed here is nowhere near alone in the wealth of budding practices that Amata has had the pleasure of supporting over the years. Our attorney support services are designed to provide just as much value to the small and new as they are the old and well-established. 

Inquire today to learn more about how we can help take your operations to the next level.

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Increasing Revenues with Existing Legal Clients

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By Ron Bockstahler

Increasing Revenues with Existing Clients

Revenues can come from net new business and from expanding services to existing clients. Most of a firms marketing efforts go towards net new business. Let’s discuss how we can increase revenues with existing clients. This is “low-hanging fruit” that can take a business from break-even to profitability with little financial investment. To take advantage of some of this low-hanging fruit we need to increase our value to existing clients and measure existing clients level of satisfaction.

“EXCEPTIONAL CUSTOMER SERVICE” MINDSET

We spend years building firms that provide outstanding services and products to our clients. Most of us have client testimonials prominently displayed on our websites and throughout our marketing materials. These are satisfied clients, so let’s put some resources into winning more of their business. The first resource is your firms people. Happy employees create a culture of “Exceptional Customer Service”. Increase employee satisfaction by offering perks that motivate your staff.

Everyone in the organization must approach existing clients the same way they approach prospective clients. Think about how you treat a potential client the week you are expecting them to sign a $1 million contract with your firm. Providing them a little extra attention. Making sure they have everything they need. If we showing existing clients this same type of attention, maybe they too will be signing an agreement for an additional $1 million in annual revenue.

CUSTOMER SURVEYS TO CREATE RAVING FANS

Before we approach existing clients to use more of our services, we first need to measure their satisfaction with existing services. One way to do this is the Net Promoter System, created by Fred Reichheld in 2003. The Net Promoter Score is the percentage of customers who are promoters (those who rate your services a 9 or 10 on a scale of 1-10) minus the percentage who are detractors (those who score your services 1 to6). To obtain a score from a client you will need to conduct regularly scheduled client surveys.

CLIENT SURVEYS IN ACTION

Two recent incidents led me to write this article and both involve customer surveys. The first is a vendor Amata uses and the other was an unhappy Amata client. Let’s start with the vendor. For 2 months Amata requested to have an ice maker installed. The assigned representative was aloof and uncooperative. This vendor sent out a random customer survey and our manager used this survey to report our dissatisfaction with the delayed install. The companies quick response was amazing. The ice maker was installed within a week after the survey was submitted. Amata went from a customer looking to leave the company to a happy client, willing to consider this company for the next installation.

The second incident involved an Amata client. The client completed a survey 60-days after joining Amata. In the survey the client expressed dissatisfaction with a billing issue and a couple other items. Amata’s management team immediately met to plan a course of action. A response was sent to this client, addressing each of the concerns, the following day. The client’s follow up response was to praise Amata’s team for addressing the concerns. The client also commended the Amata staff for their professionalism. In both incidents, an unhappy client was turned into a raving fan, with potential for additional services in the future. These are two excellent examples of how the use of surveys help take the pulse of your clients, identify unhappy clients, and turn them into raving fans for your firm.

If you’re interested in hearing more about how you can add more flexibility to your office expenses, contact us and let’s talk.

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