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Why Your Law Firm Needs a Professional Legal Answering Service

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Why Your Law Firm Needs a Professional Legal Answering Service

 

Growing a small law firm is no small feat. Attorneys and paralegals are stretched thin, and most clients expect an immediate response whenever they need them.

Think about the last time a client called your office. Were they happy to wait a few days for a reply? Or did they expect to talk to a professional on the phone immediately?

Customer service standards are high in the legal profession, and negating immediate attention comes with the risk of losing great clients. Yet for solo law firms and many private law firms, hiring a full-time, in-house receptionist can be out of reach. After all, you require a professional receptionist who understands the legal terminology and procedures, and has outstanding communication skills to enhance the client experience.

Finding, interviewing, onboarding and training such a person can require a lot of resources. But thankfully, another option is available.

 

Never Miss a Caller and Keep Generating Business — Even When You Can’t

Gone are the days when small law firms maintained full-time, in-house receptionists at the office. The changing dynamics of the modern workforce have paved the way for more flexible and cost-effective solutions. The alternative? Professional legal answering services that act as an extension of your law office, without the costs of hiring, training, and retaining an employee.

At Amata, we provide you with a Live Virtual Receptionist who will ensure that you never miss a caller. You can free your time to focus on billable hours, while your receptionist screens calls, schedules appointments, replies to messages and returns phone calls for you. All the information is updated in your database, so you can follow up at your own pace while clients are taken care of.

There are many reasons to keep your company phone number the same, which is why we use a proprietary app that allows your receptionist to reply from your phone, while you keep full ownership over your phone and all your information private. In this way, clients can feel the personal touch of your replies, while you maintain the phone number that you’ve worked so hard to promote.

Access to this app can be shared with as many members of your law office as you require. Voice mails are organized in a firm directory, so they reach you or your associates. You can easily transfer calls, manage your availability, and receive daily reports from the call activity of the day within the app.

 

Legal Answering Services vs Generic Answering Services

Should you choose a legal answering service or a generic answering service?

Legal virtual receptionists understand legal terminology and the inner workings of law firms like yours. They are trained to address legal inquiries, identify the urgency of each case, and assist clients when they need it most.

Our US-based, focused legal virtual receptionists understand your unique needs and can be trained with special handling instructions and scripts that represent your firm. They create a welcoming experience for your callers, and filter calls so you never have to deal with unwanted robocalls again.

It is also more cost-effective to outsource to a professional receptionist service than a full-time receptionist who is sitting in the office all day. Our scalable plans are designed to suit your exact needs: We can handle after-hours calls, assign a full-time or part-time receptionist, and become a true extension of your team that builds long-term relationships with clients on your behalf.

 

Seamless Integration: Outsource Without Legal Ramifications

One overlooked benefit of hiring an outsourced legal receptionist is the decreased legal ramifications for your law firm. Business owners intimately know the significant costs and complexities terminating an employment relationship can carry. In contrast, letting go of an outsourced virtual receptionist can be justified through simpler contractual terms.

A professional virtual receptionist will be able to sort out problems and pull things together for you to review, but they will not be experts at everything. Their role is to be your point of contact and coordinate the best resources for the work that you need to be completed.

Amata’s virtual receptionists are trained to be a part of your team. They will learn your preferred greetings and adapt to your firm’s culture. And with our streamlined arrangement, you can remain agile without fearing any potential legal ramifications for your law firm.

 

10 Benefits of a Virtual Receptionist for a Law Firm

A full-time receptionist sitting in the office is no longer necessary. There are more cost-effective solutions today. Your outsourced virtual receptionist can take calls and do client intake for a fraction of the cost, providing an agile solution that enhances your client experience, frees your time for more billable hours, and streamlines your operations for growth.

The list below sums up 10 benefits of hiring a well-trained legal virtual receptionist:

  1. Take care of urgent client calls, even when you’re busy
  2. Never miss a new client intake
  3. Schedule appointments
  4. Free your time for billable hours
  5. Filter robocalls
  6. Quickly respond to clients
  7. Cut down costs
  8. Provide client support beyond business hours
  9. Protect your availability and productivity
  10. Remain professional and accessible

A virtual receptionist can be an invaluable gatekeeper for your law firm, saving you time and reducing the anxiety and stress of running a law practice. This translates into increased ROI, word-of-mouth referrals, and more business for your firm.

Learn more about how Amata’s Virtual Legal Receptionist can assist your Firm here.

Discover our legal support staff for lawyers in Chicago.

Achieving True Office Flexibility — An Underlooked Factor for Growing Your Law Firm

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Achieving True Office Flexibility — An Underlooked Factor for Growing Your Law Firm

 

Growing a business of any size can be hard. You need to generate new clients, serve the ones you already have, and constantly control your costs in order to ensure a profitable operation.

And when it comes to growing your law firm, the challenge can be even harder. Take, for example, an office. Most lawyers know the importance of having a professional office. The problem is that, according to a study conducted by BCG Attorney Search, Office Spaces can represent up to 50% of the expenses a small to medium-sized law firm has to incur.

That is why today we want to share what has helped more than 800 of our clients save money and achieve what we call Office Flexibility. You will understand how to access professional offices that adapt to your needs as a business owner, and that scale up and down with your operations.

 

The Support You Need, on Your Own Terms

Most lawyers started their own firm for one reason: Freedom. Freedom to work on meaningful cases, with clients they enjoy working with, controlling their hours, and at rates that truly compensate for the long hours they invest into providing an exceptional service.

The problem is that working in a small to medium-sized firm might come with the freedom, but at the expense of stability. This means that many of the support mechanisms that large firms take for granted are now impossible to afford, including:

  • Administrative assistants to delegate tasks to
  • Receptionists to take calls
  • Paralegals to assign law tasks to
  • A physical office space

So law firm founders find themselves in a conundrum: Should they sacrifice the quality of life they started their firm for in the first place, by trying to do all of the work themselves? Or should they hire other professionals to support them, but at the risk of facing a low cash flow month with high fixed expenses?

That’s where Office Flexibility comes in. Forget about having to choose between a professional, fully-staffed office AND labor costs so high that they erode your profitability.

Because if there’s a recurring trend in the legal world, it’s flexibility. From outsourced legal services to Fractional General Counsels, companies demand more flexibility in their costs to meet their exact growth needs. And having served the legal industry for 21+ years, Amata brings the flexibility you need to the office.

 

Professional Offices With the Flexibility You Need

At Amata Law Office Suites, we offer agreements that allow clients to drop or add offices during the term of the contract, without penalty, resulting in true office flexibility.

Whether you just started your law firm, have a team of 10-20, or are ready to expand your big law firm with the flexibility to scale up or down, we are here for you. No more letting long-term leases or a small staff hinder your ability to make the scalable impact you envision.

Our flexible support services mean more impact and less stress. Paralegal assistants can go to City Hall, the Recorders Office and deliver courtesy copies to judges for you. Live receptionists can screen your calls, handle new client in-take, and greet your guests. Our senior paralegals can research local court procedures, investigate cases, and draft motions on your behalf.

Our team acts as an extension of your law firm and scales up and down as you need to, so you never have to pay for under-utilized staff.

Besides these on-demand, professional support services, Amata provides you with a physical or virtual office that grows with you. Some of our clients have described their Amata office spaces as untouchable, pristine, and “a place for relationships worth its weight in gold.”

In today’s economic environment, the ability to add or remove office spaces without penalty is paramount. That is why our plans provide flexible pricing, short-term agreements with options to adjust, and conference rooms that can accommodate every need, including live depositions, in-person meetings combined with video meetings, in-person client lunches and after-hour gatherings.

Most lawyers do not need to come into the office on a regular basis, nor do they need a large office with a lavish library. You can strategically grow your firm by allocating your resources to technology and talent, while still having a professional office that establishes your professionalism and provides all the support needed to thrive.

Because for most law firms, the two largest expenses are office space and compensation. Amata helps you reduce both with a fresh solution that scales as you do, without penalizing you for changes along the way.

After all, flexibility in your costs means more ability to serve clients, build a thriving firm, and enjoy the quality of life you started your business for in the first place.

Inquire today to learn how our flexible solutions can help your law firm reduce costs, simplify your growth, and scale.

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Protecting Your Greatest Asset: The Lifesaving Power of Employee Benefits

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Protecting Your Greatest Asset: The Lifesaving Power of Employee Benefits


Your company performs when your people do. A competitive benefits package can not only be good for your employees, but also a lifesaver for your law firm. In this article we’ll explore two out of many examples where putting employees first is paramount, and why you should think of insurance and benefits as an investment, not an expense.

September is National Life Insurance Awareness Month, so we invited insurance expert and our good friend Shannon Hahn to lend her expertise on this subject. Let’s dive right in!

 

A Benefits Package To Protect Your Greatest Asset: People

For years, I didn’t give much thought to short-and long-term disability. Amata was young and so were most of our employees, including myself.

After a key employee suffered a heart attack and went through a very lengthy recovery process, my mindset changed and I can’t express how thankful I am that Shannon helped me understand the advantages of providing these benefits to employees. Without them, Amata would not have been able to support this employee during the recovery, causing severe hardship for the employee and their family.

As business owners, it is normal to want to protect our profitability and think of disability benefits as just another bill to pay. But what we don’t realize is that, as the saying goes, “insurance is like a parachute. The time to get one is before you need it.”

When unforeseen illness or accident strikes, proactively speaking with Shannon helps me prevent financial hardships from affecting our employees and bottom line. This year alone, three of our employees experienced a major illness forcing them to go on short-term disability. Our program covers 60% of their salary for 13-weeks and then, if needed, activates our long-term policy.

Once again, these were long-term employees that our clients rely on and trust will be there to support them year in and year out. Without the benefits of a comprehensive benefits package that supports employees when they are forced to miss work for extended periods of time, Amata would not be able to provide the employee stability our clients require. 

Attracting and retaining great talent today is no small feat. According to Shannon, for specialized service businesses such as Amata and professional service firms, employee retention is the single greatest investment in their long-term success. Providing benefits employees can count on can make all the difference between cultivating 15-year employees and having a revolving door of employees who stay with your firm for less than two years.

The latter situation keeps you, your clients, and your bottom line stuck in neutral or constant decline.’

We value our employees above all else. This means providing them with the best benefits package the company can.

Can You Afford Not to Buy Insurance?

Offering dependable benefits can mean the world to your employees, and cost less than you would think. Core benefits start with medical insurance and income replacement benefits, which provide monthly income when a person cannot physically work. This becomes invaluable during a crisis or life event like the delivery of a baby.

After working with 100’s of employees, Shannon sees how acutely aware employees are of the need for both medical and financial protections. That is why additional supplemental benefits have been created: to cover expenses like accident, critical illness, and hospital indemnity not provided by traditional medical insurance. 

Purchasing these voluntary benefits through an employer can offer some significant discounts and provide coverage in cases where employees may not qualify independently. Employees can select which benefits suit their situation, and employers can choose whether voluntary benefits are fully employee-funded or a shared expense between the employer and employee.

Insurance buys protection against life’s unforeseen events, and provides peace of mind in times of need. Taking a fresh look at your benefits program is also critical to employee retention and may be more cost-effective than you think.

Amata knows its greatest asset is its people. That is why we recommend Shannon Hahn’s expertise to prepare your company for the unexpected by offering a curated menu of life and health benefits. Take your firm to the next level and contact Shannon Hahn at [email protected] or (312) 415-6107 for a complimentary benefit analysis today.

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Litigation Firm Gives Up Office Lease And Doesn’t Look Back

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Litigation Firm Gives Up Office Lease And Doesn’t Look Back

Welcome to the second profile in our series of success stories from law firms that have chosen Amata Law Office Suites to house their practice’s operations. Covering only eight of the more than 800 law firms that have leveraged our services in Chicago, Illinois, each month we’ll feature the successes of a few firms and how they’ve used Amata to their advantage.

Can office solutions save lives? Maybe not. But at Amata, we’ve certainly seen ours make others’ easier. Case in point this story about a Chicago-area litigation firm that started with us in 2021. Their journey from suppressed potential to unbound growth is just one example of the real-life impact that the right office space provider can have.

Starting With the Basics

Founded in 1997, this practice was a revered name in Chicago’s insurance, real estate and commercial litigation scene long before it started working with Amata. It had grown steadily over the years, finding success through several high-profile cases while expanding its operations not only throughout Illinois, but also Michigan, Indiana and Wisconsin. The HQ team back in Chicago worked out of the same office space for 13 years before their lease went into limbo in the middle of the COVID-19 pandemic.

During this time, the firm – like everyone else – had been forced to take an unconventional approach to business as usual. The three principal partners, six lawyers and additional staff members on the team rarely visited the office space they had and were instead handling most matters remotely.

Taking a New Approach to Work

Of course prior to the pandemic, there wouldn’t have been a question about whether this type of “old school”, self-managed arrangement was the smartest move to make. For many, it was the only way. Business owners had come to accept the sky-high costs of maintaining exclusive office space and assumed it was unavoidable. But remote work changed things overnight to quickly reveal just how much more can be done with less.

In the latter half of 2021, Amata’s team received a call from one of the firm’s partners with questions about how managed virtual offices work. They were particularly interested in phone services, call forwarding and automated receptionist features. These options had the potential to provide all of the advantages of a brick-and-mortar office – reliable customer service and confidential lines for client calls – without actually having an in-house physical presence.

While devastating in other respects, the pandemic presented this firm the opportunity to try out a new approach, and in doing so, reduce its fixed expenses, risk, and partner liability on a short-term basis.

Reaping the Benefits of a Smarter Approach

Within days of signing onto an agreement with Amata, this once-taxed litigation firm was able to drop its monthly expenses of over $21,000/month (including a full-time receptionist) to about $550/month. For context, that’s less than a third of the average rent price for an apartment in Chicago. But they were getting so much more value – not only professionally maintained and managed office space, but also receptionist services and freedom from constraining lease arrangements.

While Amata’s services had initially been sought out in response to the pandemic, the litigation firm moved to transform its partnership into a long-term endeavor. Decision makers found that staff were just as productive in their new flex arrangement and that the cost-savings of adopting it permanently could only pay dividends. This proved true later on in 2022, when the practice added two more associates to its team. They took two additional offices with Amata so that these new partners could work with existing associates in person two to four days each week. Beyond that, no other physical space has been needed to maintain the firm’s productivity and broader operations. Flexible solutions from Amata allow them to drastically increase their monthly cost-savings for reinvestment in company growth.

How Amata’s Solutions Tailor to the Needs of Individual Law Firms

The law firm we’re discussing today is no different from others in Chicago in the sense that it had a problem with operational inefficiency that needed to be tackled. But at the same time, none in the city are identical. Each and every practice has its own story and areas of expertise. Factors like team size, client base, and funding all play into how any given law firm operates. Enhancing efficiency requires case-specific support, and that’s exactly what Amata provides.

Amata gives law firms everything they need – and nothing they don’t. We want to equip your practice to succeed in today’s changing yet competitive landscape. Our innovative services are specifically designed for budding ventures that need a cost-effective way of delivering value to their clients.

We provide a range of solutions, from phone answering and virtual office management to document filing and legal research. As-needed office space is also available so that you can scale up or down as needed. Amata frees up your time, resources, and staff so they can focus on doing what they do best – winning cases. Inquire today!

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From Small Business Incubator To Thriving Law Practice

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From Small Business Incubator To Thriving Law Practice


Starting a business of any kind can be hard. Recent law graduates face an even bigger challenge in getting new ventures off the ground due to the highly competitive nature of their field. It takes a lot of upfront capital to start something, and even more hard work and commitment to see it though to success. At Amata Law Office Suites, we understand that not every aspiring lawyer begins their career with such a level of support. That’s why our company is proudly partnered with the Chicago-Kent College of Law’s Solo and Small Practice Incubator program. Providing participants office space free of charge, as well as discounted support services, this initiative is intended to spur graduates’ prospects as they leave law school and pursue the creation of their very own practice. 

Today, we’re going to tell you the story of just one of our many successes. 

A participant in the Solo and Small Practice Incubator program, this civil rights law firm has worked with Amata since 2017. Limited resources and small staff hindered their ability to make a big impact, but with help from Amata they were able to find just the right arrangement to thrive. The firm was immediately able to expand its services upon moving into their new space – leveraging our amenities to engage with more clients and serve the Chicago community to the scale at which they do today. 

Read below to learn more about this specific law practice and what Amata did to help it succeed. 

Growing Through Strategic Resource Allocation and Staffing 

Any new business, whether it’s in the legal industry or not, will face high start-up costs in the beginning. It’s an inevitable part of the process that, although difficult, can be minimized through careful resource allocation. This firm, like so many others before them, faced this challenge and would have found it difficult to overcome without guidance. 

The Solo and Small Practice Incubator provided the platform for our team to connect the firm with resources, including staffing options. Our flexible support services provided cost-effective assistance in the areas of call handling, message taking, and appointment scheduling when the founders needed it most. At an on-demand cost, they were able to drastically cut the amount of money they’d need to otherwise spend on full-time in-house employees. This strategic use of limited resources would prove beneficial as the venture scaled over time and sought to enhance the quality and breadth of its offerings in Chicago. 

Simplified Client Intake 

The great thing about working with Amata is that there’s no end to the volume or nature of support you can receive. This particular civil rights practice continues to leverage our services in a number of ways, most recently to simplify client intake. 

It’s no secret that the onboarding process can be long, arduous, and even counterproductive when done the traditional way. In the past, the firm would solely rely on hand-written notes made by receptionists as leads came in over the phone. That had the potential to create several problems, with miscommunication, lost information, and an inability to accurately track month-to-month numbers being among the most damaging to operational efficiency.  

Amata was able to address these issues with a streamlined approach. Now, when potential new clients call in, a receptionist takes down the caller’s name, contact information, and a brief description of their situation. This information is shared with attorneys via email. When the attorney wishes to pursue the matter, Amata’s staff calls the potential new client and, using a 25-question in-take form, qualifies their case for legal services. Once complete, the Amata team member schedules an appointment for the attorney to meet with the potential client either in-person or by video call. This hands-free assistance – as well as Spanish translation support – has enabled the firm to take on a more diverse breadth of clients in less time. 

Putting Profitability First With the Power of Flexibility 

If you were to ask the firm’s owners, they would surely tell you that rectifying injustices through the practice of civil rights law is why they do what they do every day. But no matter how passionate someone may be, there’s no overcoming the fact that every business needs capital and profit to grow. Amata helped in this domain by providing uniquely scalable solutions. 

With our help, the firm is able to scale expenses up and down with workloads, maximizing profitability while keeping costs affordable for clients. In one instance when the firm had two cases going to trial at the same time, Amata’s team was engaged for 12 hours of work. The client was billed $1,020 for this work and invoiced their client $2,040. 

Amata Support Services Can Help Your Business Grow 

The Chicago-area law firm we’ve discussed here is nowhere near alone in the wealth of budding practices that Amata has had the pleasure of supporting over the years. Our attorney support services are designed to provide just as much value to the small and new as they are the old and well-established. 

Inquire today to learn more about how we can help take your operations to the next level.

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Increasing Revenues with Existing Legal Clients

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By Ron Bockstahler

Increasing Revenues with Existing Clients

Revenues can come from net new business and from expanding services to existing clients. Most of a firms marketing efforts go towards net new business. Let’s discuss how we can increase revenues with existing clients. This is “low-hanging fruit” that can take a business from break-even to profitability with little financial investment. To take advantage of some of this low-hanging fruit we need to increase our value to existing clients and measure existing clients level of satisfaction.

“EXCEPTIONAL CUSTOMER SERVICE” MINDSET

We spend years building firms that provide outstanding services and products to our clients. Most of us have client testimonials prominently displayed on our websites and throughout our marketing materials. These are satisfied clients, so let’s put some resources into winning more of their business. The first resource is your firms people. Happy employees create a culture of “Exceptional Customer Service”. Increase employee satisfaction by offering perks that motivate your staff.

Everyone in the organization must approach existing clients the same way they approach prospective clients. Think about how you treat a potential client the week you are expecting them to sign a $1 million contract with your firm. Providing them a little extra attention. Making sure they have everything they need. If we showing existing clients this same type of attention, maybe they too will be signing an agreement for an additional $1 million in annual revenue.

CUSTOMER SURVEYS TO CREATE RAVING FANS

Before we approach existing clients to use more of our services, we first need to measure their satisfaction with existing services. One way to do this is the Net Promoter System, created by Fred Reichheld in 2003. The Net Promoter Score is the percentage of customers who are promoters (those who rate your services a 9 or 10 on a scale of 1-10) minus the percentage who are detractors (those who score your services 1 to6). To obtain a score from a client you will need to conduct regularly scheduled client surveys.

CLIENT SURVEYS IN ACTION

Two recent incidents led me to write this article and both involve customer surveys. The first is a vendor Amata uses and the other was an unhappy Amata client. Let’s start with the vendor. For 2 months Amata requested to have an ice maker installed. The assigned representative was aloof and uncooperative. This vendor sent out a random customer survey and our manager used this survey to report our dissatisfaction with the delayed install. The companies quick response was amazing. The ice maker was installed within a week after the survey was submitted. Amata went from a customer looking to leave the company to a happy client, willing to consider this company for the next installation.

The second incident involved an Amata client. The client completed a survey 60-days after joining Amata. In the survey the client expressed dissatisfaction with a billing issue and a couple other items. Amata’s management team immediately met to plan a course of action. A response was sent to this client, addressing each of the concerns, the following day. The client’s follow up response was to praise Amata’s team for addressing the concerns. The client also commended the Amata staff for their professionalism. In both incidents, an unhappy client was turned into a raving fan, with potential for additional services in the future. These are two excellent examples of how the use of surveys help take the pulse of your clients, identify unhappy clients, and turn them into raving fans for your firm.

If you’re interested in hearing more about how you can add more flexibility to your office expenses, contact us and let’s talk.

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Office Flexibility and Cost Controls

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By Ron Bockstahler

The most common question I’m asked lately is “What is happening in the office space sector?”.  With a client base of over 800 law firms and businesses, I usually have a good read on what is happening in the office sector of the real estate industry. Throughout June we have seen an increased demand for office space, but more specifically, the demand for flexible office space has been a top priority. Clients are placing a high priority on office flexibility and cost controls in their office selection.

JUNE CONTRACTS

This last week of June alone, Amata signed 12 contracts and/or amendments with existing clients and new clients. Eight of these were to take additional or new space and four were to reduce space. One virtual client, converted to have a full-time office and a California based law firm sign an amendment to have Amata manage their phone system and answer their phones. In each conversation clients were focused on cost controls by exercising the flexibility in their agreements.

FLEXIBILITY

Not included in the above-mentioned new contracts is a 500+ employee New York based law firm, that renewed their agreement with Amata, adding additional offices. The deciding factor to remain with Amata versus signing a lease for their own space was the flexibility Amata provides. Adding or removing an office during the contract term, without any penalty is crucial in this business environment. Another firm dropped an office from their agreement the first week in June, then added a workstation this past week. Successful firms are adapting to the fast-changing business landscape and controlling costs by taking advantage of the flexible lease and staffing solutions provided by Amata.

COMPETITIVE ADVANTAGE

One of Amata’s greatest competitive advantages is the flexibility to manage expenses quickly to match changes in revenues. The cost structure with traditional office landlords makes it impractical and unprofitable to provide tenants this type of flexibility. When a company signs a lease, the landlord amortizes the cost to build-out the space, cover concessions, and brokers fees. Amortized costs do not go away when tenant downsizes and no longer requires all the space. Expanding beyond the initially leased space, without increasing the lease term, further locks in fixed expenses.

Learn more about how you can add flexibility and cost controls to your office expenses by contacting Amata.

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Amazing Networking Opportunities for Chicago Lawyers

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By Ron Bockstahler

If you’re anything like me, there are times we dread going to those scheduled networking events. Not that we don’t want to visit with people, but our schedules get busy, we fall behind on work, we sacrifice time with family, or whatever the reason, it can be hard to carve out the time for planned networking.

Yesterday my COO was telling me a fun story about this past Friday night. Our offices have been pretty busy, with more and more people back in the office. It was past 7 p.m., but still light out and she didn’t realize the time. She talks with a few clients that are still working and they ask her what she is still doing in the office. Without realizing the time, she tells them she is working, of course.

They tell her it is past 7 p.m. and offer her a beverage and ask her to join them in the Cognac room. It turns out to be a wonderful, serendipitous get together with a few clients she knows and one she just met that day. Turns out the client has an aunt that performed on Saturday Night Live and did some training at Second City. My COO has taken classes at Second City and they immediately were able to build on this and come up with a lot of fun memories to laugh about.

The more I think about it, the more I realize that experiencing those serendipitous moments, the opportunities for unplanned conversations with others is what I enjoy the most about going into the office. Nothing is planned, there’s no anxiety build-up or second thoughts about what I am missing or giving up to attend a social gathering. Just unrehearsed, natural conversation with peers, co-workers and friends.

It helps that my office is at Amata Office Suites, where I have the opportunity to meet people, other than my co-workers, in the café, hallway or Cognac room. In my business, just about 70% of our new clients come from referrals from existing clients. For lawyers, I’ve read that upwards of 80% of their new business comes from referrals from other lawyers. Having unplanned, unsolicited opportunities to build relationships with others than can refer you business is invaluable. Consider how your year would change if you received one referral form a serendipitous meeting each year.

If you’re interested in hearing more about how you can leverage Amata’s networking for your business, contact us here to get started.

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Selecting The Best Virtual Office

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How do you select the best virtual office program? There has been a big increase in the demand for these programs recently. With the increased demand  many new players, looking to make a quick buck, have entered the playing field. Some are marketing companies, with no direct responsibility for the services you are receiving.

Others have very limited resources and experience in providing clients the services they need. When selecting a virtual office provider be sure to look into their history and to make sure they will be accountable for providing the services you are paying for. The most successful companies survive on their reputation, so providing the best service possible is how they win new clients.

Amata Office Suites has been providing Virtual office services for more than 21 years. Understanding how to take care of our clients is what we do better than anyone in the industry.

WHO USES VIRTUAL OFFICE PROGRAMS

Large firms are using virtual office programs to open in new cities. Since the pandemic began many small firms have converted to virtual office programs to reduce costs. Midsize firms that have given up traditional office leases now maintain a combination of physical office space in a coworking office, with a virtual presence for those employees that do not come into the office on a regular basis. Almost every business, regardless of size or the nature of the business, can benefit from maintaining some type of virtual office program.

SECURITY PROTECTIONS AND PROFESSIONAL IMAGE

When selecting the best virtual office, it is important they provide adequate security protections. Providing a home address and personal phone number can expose an owner to unnecessary risk. By using a virtual address for the company, an owner is better able to insulate their private lives from that of their business. In much the same way, separating an owner’s personal cell phone number from the business phone number helps to keep personal information separate from that of the business.

For most businesses a professional image influences their pricing models. Businesses with positive images in the minds of their consumers have more pricing power than those with a negative or neutral image. Companies with a prestigious address in a desirable location, immediately create a positive impression with clients.

COST SAVINGS

Renting or buying a physical office space can be a significant expense for businesses, especially startups or small businesses. Virtual offices offer a cost-effective alternative as they allow businesses to have a prestigious business address at a fraction of what a traditional office space would cost.

Virtual offices enable businesses to operate remotely and have a distributed workforce. Employees can work from anywhere, and the business can have a presence in multiple locations, creating a global presence. Firms can have local addresses and phone numbers in various countries or cities, helping them establish credibility and connect with local customers. This flexibility allows for increased productivity, profitability, and work-life balance for employees.

SUPPORT SERVICES

Virtual office services can include mail handling, a prestigious address, and many additional services that are provided a’ la carte. Many providers specialize by industry. For example, Amata Office Suites provides call answering with client in-take for law firms and professional service companies. Using a provider that provides a phone and phone app eliminates the expense of sourcing a separate business phone provider.

Administrative support can include the use of professional administrative assistants, paralegals and virtual assistants. Taking advantage of these resources will reduce a company’s fixed expenses, reducing risk.

Access to conferencing facilities is another benefit to using a virtual office service. The most prestigious virtual office providers provide access to meeting rooms, with the latest conferencing technologies to host in-person and virtual meetings. This provides businesses access to prestigious meeting rooms when needed, without the need for a dedicated office space.

Speak with an Amata team member to find out how your firm can benefit with a virtual office program. Contact us today.

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Maximizing the Value of a Full-Time Employee

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Employee utilization rates may be the most ignored or misunderstood stat in small businesses and law firms. Instead of using quantifiable data, many small businesses rely on emotions or intuition to determine when it is time to hire a new employee.

What metrics is your company using to ensure an employees’ time is effectively utilized. Is there accurate data available to help determine when to make a new hire?

It is hard to imagine a law firm that generates revenue through billable hours hiring an additional lawyer if their current lawyers are only billing 10 hours each week.

EMPLOYEE UTILIZATION USING BILLABLE HOURS

We define employee utilization as the hours an employee is engaged in productive work divided by the total hours the employee is paid.

Generally, employees are paid for 2,080 hours annually (including vacation and sick time, excluding overtime). If you expect your employees to generate 1,352 billable hours each year, their utilization rate will be 65%.

Once an employee consistently reaches the utilization rate goal, it is time to hire an additional employee to continue growing your business. If the employee continuously fails to reach the utilization rate goal, it may be time to reevaluate if you have the best employee for the job.

ALTERNATIVE WAYS TO MEASURE EMPLOYEE UTILIZATION

For employees that do not generate revenue through billable hours, such as my companies accounting team members, require them to maintain a work log each day detailing what they worked on and how long it took. A simple spreadsheet is easy to create for each employee to log into throughout the day. This is a valuable tool for employees that work remotely and those that work in the office.

Understanding how much time employees spend on productive work versus time spent surfing the internet, emailing friends, and shopping will help companies increase productivity. Just knowing accountability measures are in place will quickly increase productivity among team members. A Google search on office worker productivity statistics may surprise you. The average office worker is productive 31% of their workday. In an 8 hour day, employees are not doing productive work for 5.5 hours, yet companies are paying for those hours.

BEST PRACTICES

To maximize employee utilization, here are some best practices to consider:

  1. Effective Workforce Planning
    Analyze your business needs, forecast workloads, and plan your workforce accordingly. This involves understanding the demands of different projects, departments, or seasons and aligning your staff resources accordingly.
  2. Clear Communication and Goal Setting
    Ensure that employees have a clear understanding of their roles, responsibilities, and performance expectations. Set specific, measurable, attainable, relevant, and time-bound (SMART) goals with your employees.  This enables them to prioritize their tasks and utilize time effectively.
  3. Efficient Task Assignment
    Match employees’ skills, expertise, and interests with the tasks they handle. Assign tasks based on strengths and provide opportunities for growth and development.
  4. Optimize Work Processes
    Streamline workflows and eliminate unnecessary steps or bottlenecks that can hinder productivity. Encourage employees to provide input on process improvements and implement their suggestions when possible. This will lead to increased efficiency and reduce time wasting activities.
  5. Regular Performance Monitoring
    Implement a system to track and monitor employee performance, enabling management to identify areas where employees may be underutilized or overburdened. Provide constructive feedback and offer support to help them overcome challenges and improve performance.
  6. Training and Skill Development
    Invest in training programs and provide opportunities for employees to enhance their skills. This helps them become more versatile and capable of handling a broader range of tasks, improving their overall utilization.
  7. Flexibility and Cross-Functional Collaboration
    Promote a culture of flexibility and cross-functional collaboration. Encourage employees to share their skills, knowledge, and experiences with one another. Foster a dynamic and resourceful workforce that can adapt to changing needs and fill gaps in different areas.
  8. Effective Time Management
    Work with employees on how to set priorities, avoid multitasking, and minimize distractions. Encourage breaks to maintain a healthy work-life balance and avoid employee burnout.
  9. Technology and Automation
    Deploy tools to streamline repetitive tasks, minimize manual effort, and free up employees’ time. Implementing the right tools can significantly increase overall productivity and employee utilization.
  10. Recognition and Rewards
    Recognize and reward employees for their achievements and efforts. A positive and motivating work environment can boost employee morale, engagement, and overall productivity.

Remember, maximizing employee utilization is not synonymous with overworking employees. It is crucial employees are able to maintain a healthy work-life balance. An alternative to overworking employees or hiring new employees before revenues justify them is Amata’s on-demand virtual assistants, executive assistants and paralegals. Amata can assist with overflow work, back-up when a full-time staff member is out or on a temporary basis while the company is searching for a new full-time employee.

Would you like to speak with Amata team members to find someone that is a fit for you? Contact us today.

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